Digital key suite

Wynn Resorts' comprehensive suite of Digital Key products, enabling guests to use the mobile app for seamless check in, digital key access, ability to share a digital key, parking management, and hassle-free checkout.

My Role

As one of the two UX designers on this ambitious project, I played a pivotal role in designing and launching a comprehensive suite of Digital Key features. These features included Digital Check-In, Using Digital Key, Share Digital Key, Add Parking Access, and Digital Check-Out.

Throughout the project, I collaborated closely with a diverse range of stakeholders, including legal teams, brand strategists, product managers, executive leadership, and developers. This extensive collaboration ensured that the rollout was not only smooth but also aligned with the strategic objectives and compliance requirements of the business.

End-to-End Design and Prototyping

Ensuring a seamless user experience across all Digital Key features. Developed fully functional prototypes to validate design concepts and facilitate stakeholder buy-in.

Cross-Functional Collaboration

Engaged with various departments to gather insights, address concerns, and incorporate feedback, fostering a cohesive approach to problem-solving.

Design System and Componentization

Implemented a robust design system and componentized screens, enhancing efficiency, consistency, and scalability of the product design.